Open List Home > San Francisco, CA > auto & truck dealers > BMW of San Francisco
1.0 of 5 stars.
I am so over BMW now! I purchased a new BMW recently and was told that it had "Run Flat" tires, which according to the salesperson were much better because you drive on them for up to 50 miles if…
yelp.com - user review - 09/27/2008
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5.0 of 5 stars.
Geez, lots of people had bad experiences here, but we had a perfectly fine experience. Marc S. was our salesdude, and he was great to work with. We bought a car, and we were treated very well.…
yelp.com - user review - 09/27/2008
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5.0 of 5 stars.
Wow! What a fabulous experience -- not only when I bought the car (how many times in your life have you ever left a dealership after buying a car and hugged the salesman who helped you??!?) but when…
yelp.com - user review - 09/24/2008
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2.0 of 5 stars.
Not the greatest customer service if you want to buy a car, which I actually wasn't going to, but my brother was. But if you want to get a date with one of the sales staff, this place is for you. I…
yelp.com - user review - 09/11/2008
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5.0 of 5 stars.
We have been a very loyal and dedicated client of BMW of San Francisco for more than a few years now . Though we also have nearby Weatherford BMW (Emeryville) or Peter Pan BMW (San Mateo) to patronage,…
yelp.com - user review - 09/10/2008
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1.0 of 5 stars.
Worst dealership ever. I hate the feeling of feeling ripped off, and i always would get that feeling. Jorma especially is a liar and overcharged, misdiagnosed my 3-series. Go to the Weatherford…
yelp.com - user review - 09/04/2008
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1.0 of 5 stars.
I would have given them 0 if at all possible. I have purchased cars from them in the past and have had excellent service from Cedric in the service department, however on my visit to buy a new car I…
yelp.com - user review - 09/03/2008
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4.0 of 5 stars.
I just picked up my 2006 CPO Pepper-White Mini Cooper S Convertible, and I have to say that I was very pleased with how friendly and helpful the staff were. Buying a car is never a picnic but Jason,…
yelp.com - user review - 08/31/2008
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1.0 of 5 stars.
Unethical and unresponsive. I had been taking my 325i (which I purchased here) here for service for the past 5 years and the quality of the service had steadily gone downhill. I had a series of bad…
yelp.com - user review - 08/27/2008
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5.0 of 5 stars.
I was in a process of getting a new car since I have driven my M3 conv. for almost four years. Went into the dealership wandering around looking at some different options. A nice gentleman named…
yelp.com - user review - 08/12/2008
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5.0 of 5 stars.
BMW comes through again - thanks to Jeff Whitford. Pulled in this morning at 7:30am, 30 minutes before my scheduled appointment time (which was conveniently scheduled by my service advisor, Jeff…
yelp.com - user review - 08/05/2008
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1.0 of 5 stars.
The service and parts departments' standard of customer service level are unacceptable. My wife typically brings in the car for maintenance and repair services and was either ignored for a while…
yelp.com - user review - 08/05/2008
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1.0 of 5 stars.
This place was an absolute disappointment. Like those before have said: the Mini Service Department is an absolute joke of a business operation. First off, what's up with the permanent line? Somehow…
yelp.com - user review - 08/02/2008
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1.0 of 5 stars.
Probably one of the WORST BMW dealerships I have been to. I only serviced my car here once and that is enough. The service advisers are completely rude and unhelpful. The service itself was…
yelp.com - user review - 07/28/2008
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4.0 of 5 stars.
I would have given 5 stars, but they lost a star when the reason for my car going in the shop in the first place was not resolved properly, but you have to give a little slack as these modern engines…
yelp.com - user review - 07/28/2008
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4.0 of 5 stars.
Well, being that I'm a poor college student (HA!), what the heck am I doing with a BMW?! The Bimmers I've owned in the past are 5 series, and well over 10 years old, so the parts department and I have…
yelp.com - user review - 07/27/2008
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2.0 of 5 stars.
I never really liked going to an auto dealership and purchasing a car. Just the thought of doing so makes me physically ill. Amidst the perverted salesmen trying to flirt with you and chewing gum and…
yelp.com - user review - 07/25/2008
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1.0 of 5 stars.
DO NOT BRING YOUR BMW HERE. TAKE IT TO WEATHERFORD BMW IN BERKELEY. I REPEAT: DO NOT BRING YOUR BMW HERE.
yelp.com - user review - 07/19/2008
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1.0 of 5 stars.
I have had the most horrific experience at SF BMW. STAY AWAY. I had my car broken in to (so irritating) on June 26th. I promptly made a claim and took it to BMW for them to do the work as it's a…
yelp.com - user review - 07/17/2008
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4.0 of 5 stars.
My service experience has depended on the advisor. I recommend everyone request Tony Danai who is FANTASTIC. He goes out of his way to provide excellent service with top notch communication. Tony…
yelp.com - user review - 07/16/2008
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1.0 of 5 stars.
Starting my review of bay area BMW dealerships is the one and only BMW of SF I live in SF. So naturally I checked this place out first.
yelp.com - user review - 07/14/2008
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5.0 of 5 stars.
This place was amazing. Our dealer or sales rep, I dont know exactly the position title, Jacqueline was so sweet. Super honest, fun and totally easy to make a deal with made buying the best little car…
yelp.com - user review - 07/11/2008
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1.0 of 5 stars.
Not only was the sales process an all day event, but the service department really pissed me off. Took 45 minutes to drop off my car for an oil change! I finally had to start yelling at people to…
yelp.com - user review - 07/08/2008
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1.0 of 5 stars.
Audi is just up the street... seriously. This has got to be the WORST shopping, purchase, and service experience in the state (if not country.) Sleazy, no-class sales jerks try to rip you off at every…
yelp.com - user review - 07/07/2008
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5.0 of 5 stars.
I own a M3 Convertible 05 bought in Boston (herb chambers). Now I have relocated over 2 years ago. BMW of San Fran service center is one of the best I have dealt with. Especially TONY DANAI in the…
yelp.com - user review - 07/02/2008
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5.0 of 5 stars.
Any auto dealership is only as good as the people you deal with. I own a black on black 330Xi which I bought from GREG GEEN. Great buying experience - Greg really knows his cars, and is no BS when…
yelp.com - user review - 06/24/2008
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1.0 of 5 stars.
I must be the other Ken M's evil twin. I'm fine with that. If I could give these guys ZERO STARS I would.
yelp.com - user review - 06/24/2008
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1.0 of 5 stars.
Two stars? Two f'ing high!" A little reference to a little-known movie, "Used Cars", with Jack Warden and Kurt Russell.
yelp.com - user review - 06/22/2008
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5.0 of 5 stars.
I have consistently (4 years now) had good service and support from BMW of San Francisco. I have always received a loaner or a ride home from service and I can meet with a tech when I need service. I…
yelp.com - user review - 06/11/2008
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4.0 of 5 stars.
Two star rating? From start to finish, purchase to service I have always been treated with nothing but the best. When my car is in need of a major or oil change I never hesitate to call upon them.…
yelp.com - user review - 06/09/2008
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1.0 of 5 stars.
This place is a joke! just came from the dealership today,Sun. 6/8/08. I was there for an hour and nobody even says hello! I live in SF and pass by every 6 Mo's or so to check out whats new,and its…
yelp.com - user review - 06/08/2008
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1.0 of 5 stars.
It was by far the worst experience I had at a dealership. I went there to get a part for my Cooper and hated that place. I walked in and saw receptionists were just way too busy to chat and laugh.…
yelp.com - user review - 06/05/2008
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1.0 of 5 stars.
If there was a option to take stars away instead of giving them out, I would use that option. First of all, my car is an M3, not the top of the line, yet not all that cheap either. I'm not a new BMW…
yelp.com - user review - 06/05/2008
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1.0 of 5 stars.
$125 for a mini cooper-s oil change? NO THANKS.
yelp.com - user review - 05/27/2008
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5.0 of 5 stars.
I am kind of surprised that I had such a great service at this place. I live in San Francisco but work in east bay. I bought my 06, 325xi at Weatherford BMW in Berkeley. Recently ,my car wouldn't…
yelp.com - user review - 05/21/2008
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1.0 of 5 stars.
At last a business that is doing SO well that they don't need any business from me (or you, I'll warrant). How do I know this? Because they are so f'n rude when you go in to look at a $45,000 car that…
yelp.com - user review - 05/19/2008
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1.0 of 5 stars.
LOL, this place is a joke. DO NOT EVER COME HERE. REASONS ARE:
yelp.com - user review - 05/17/2008
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1.0 of 5 stars.
the sales people here are very rude. i ended up buying my 528 at weatherford. they talk to you like you cannot afford the car when you are trying to negoiate. I dont need to be talked to that way.…
yelp.com - user review - 05/11/2008
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1.0 of 5 stars.
I just noticed that I've been on a 3 star streak...time to break it. OK so we bought a used BMW from the original owner who used to be a mortgage broker (he can't afford to keep the BMW or his Benz- I…
yelp.com - user review - 05/08/2008
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1.0 of 5 stars.
One of the worst dealer's period. Their Sales team is only interested in closing the deal. Left out a spare key and the free tank of gas as promised. had to hound them for months before resolved.…
yelp.com - user review - 05/06/2008
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1.0 of 5 stars.
This place is garbage... Came in here looking for a 328i coupe... knew what we wanted, black automatic, etc... Test drove the car with a salesmen named CHUCK TEETER... seemed pretty nice in the…
yelp.com - user review - 04/30/2008
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2.0 of 5 stars.
This place is terrible. I was looking at 3 series cars, including the new m3 and the sales people did not know very much about their product. They also copped serious attitude, which is annoying from…
yelp.com - user review - 04/18/2008
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1.0 of 5 stars.
This place blows goats. No offense to goats. "Service" is horrible. Standing on line at the parts department - and you will - people bond over how terrible the place is. I thought I had bad stories..I…
yelp.com - user review - 04/05/2008
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1.0 of 5 stars.
Also ZERO stars! The job postings for this dealership probably read something like this:
yelp.com - user review - 03/27/2008
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5.0 of 5 stars.
I just ordered my 335xi for euro delivery with Alex H. I have to say, being a first time car buyer, this has been an absolutely pleasant experience. No hassles, I was able to get the price I wanted,…
yelp.com - user review - 03/23/2008
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4.0 of 5 stars.
i've only ever been here for maintenance under my warranty and have had a really good experience almost every time. this review is for BMW SERVICE. there have been a few times where i had a to wait a…
yelp.com - user review - 03/21/2008
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This place is a half-ass attempt at being a fancy car dealership. I'm originally from Southern California, and it seems like Crevier is the only place to go. I moved up here 4 years ago and this was the first...
citysearch.com - user review - 03/15/2008
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5.0 of 5 stars.
After reading all the horror stories about the SF. BMW service department I wasn't sure if I should to give it a shot, I did and I was pleasantly surprised. Here is my story, I needed service for my…
yelp.com - user review - 03/12/2008
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1.0 of 5 stars.
If I could give a rating of zero stars, I would. I've had experience with this dealership in three areas: car sales; car service; and motorcycle accessory sales. Descriptions of each appear below... 1.…
yelp.com - user review - 03/09/2008
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4.0 of 5 stars.
I ran into a parking curb and damaged my front bumper. I brought my car in. (The place is VERY easy to find at Howard and Van Ness) and was treated very well. My service rep listened to the whole…
yelp.com - user review - 03/06/2008
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2.0 of 5 stars.
Heads up, BMW cars are very fun to drive "BY FAR" especially the M-series, but when it comes to maintance and warranty it's the worst. Alot of problems such as electrical and maintance will occur,…
yelp.com - user review - 03/04/2008
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2.0 of 5 stars.
Two stars for Cedric alone, who is the best service manager I've dealt with period. Unfortunately, I have to reinforce much of what has been said about the overall operation at SF BMW. I purchased…
yelp.com - user review - 02/29/2008
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1.0 of 5 stars.
ZERO stars - avoid this place. We went to Sacramento to purchase our three series wagon after having more than one miserable experience with the salepeople at SF BMW.
yelp.com - user review - 02/12/2008
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1.0 of 5 stars.
If this site allowed no stars, that is what I would have given them. That's right....no stars. I have to say that this was without a doubt the worst treatment I have ever had when trying to spend…
yelp.com - user review - 01/29/2008
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1.0 of 5 stars.
Currently so irritated and annoyed with the MINI service staff I could spit. Just as shifty as you would expect. My "full service extended warranty" and "complete service" that I have had with my…
yelp.com - user review - 01/21/2008
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1.0 of 5 stars.
Chalk this up for a lost for me. Went into the dealership 3 years ago and leased a 3 series BMW. Saleman suckered me into it and I walked out with a brand new car that I was upside down in. I knew I…
yelp.com - user review - 01/16/2008
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1.0 of 5 stars.
No stars! Good riddance BMWSF service. I have found a better repair shop in the city that doesn't belittle me or rip me off.
yelp.com - user review - 01/14/2008
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1.0 of 5 stars.
Where to begin... BMWSF Sales or Service? SERVICE
yelp.com - user review - 01/13/2008
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2.0 of 5 stars.
I special ordered a car and waited 3 months for it to arrive. They messed up the order and the trim was wrong and some accessories. I was really unhappy but my only choice was to take it or wait…
yelp.com - user review - 01/11/2008
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1.0 of 5 stars.
If you look rich, are rich, and willing to act rich, they'll treat you well. Simple. Just look at all the good reviews this place has gotten. They all paid the asking price, and used snobby lingo (ie…
yelp.com - user review - 12/29/2007
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5.0 of 5 stars.
Unlike apparently everyone else in the world, I had a great experience at BMW of SF (service department). My transmission went out at 30,000 miles, a few months after the warranty expired. I called,…
yelp.com - user review - 12/20/2007
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1.0 of 5 stars.
i have never encountered such a bunch of pricks in my entire life. i can't even go into detail without blowing a gasket. but i will say this: anyone who is purchasing a car, in full, with a check in…
yelp.com - user review - 12/04/2007
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2.0 of 5 stars.
Last year when i was shopping to buy my BMW, i tried SF location - BAD CHOICE! First of all, the place itself was too fake. There was a guy who helped me out (African American, but i forgot his name).…
yelp.com - user review - 11/26/2007
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1.0 of 5 stars.
Do not expect decent service or any respect from this dealership once they sell you your car. I have had multiple bad experiences with this dealership ever since I purchased my BMW from them. These…
yelp.com - user review - 11/19/2007
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1.0 of 5 stars.
RUN FAST and FAR. Bought a 5 series wagon. Wow, I didn't think I could be so stupid, but I was. Sleaziest sales and service experience I have ever had in my life. Bought a 740iL and 2 645Cics from…
yelp.com - user review - 11/15/2007
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5.0 of 5 stars.
I'm a dog that deserves only the best, which is why my mom chauffeurs me around only in BMWs (that and she says that I'm too big for the Porsche. Whatever...) Anyway... My mom has tried every BMW…
yelp.com - user review - 10/30/2007
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1.0 of 5 stars.
I've spent a lot of time in BMW dealerships, and this certainly is not the worst of them (that honor goes to Peter Pan). SF's service dept was actually helpful for warranty work on my 3 series....…
yelp.com - user review - 10/30/2007
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1.0 of 5 stars.
First experience for Mini of San Francisco was they were overpriced. Second experience with service.. overpriced they wanted $1000 to fix a wheel and put on a new run flat tire, so I took my mini…
yelp.com - user review - 10/27/2007
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4.0 of 5 stars.
Had a good experience at BMW of SF. Definitely way better than BMW of Mountain View. I like that when you walk in the door there is someone there to greet you, and they ask if they can help you with…
yelp.com - user review - 10/22/2007
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5.0 of 5 stars.
I really have to say that I have no idea why this place is rated so low. I toured seven BMW dealerships in 24 hours, test driving dozens. My experience with Gert at FS BMW was the best car buying…
yelp.com - user review - 10/10/2007
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1.0 of 5 stars.
#3 for today... well, if work doesn't pick up anytime soon, i can seriously be writing nonstop... ***
yelp.com - user review - 10/09/2007
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4.0 of 5 stars.
Awesome place to work at! Great people and great cars!
yelp.com - user review - 10/09/2007
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Terrible experience with them! They have the worse customer service ever!! Both sales manager and service manager are liars and bluffers! It all started when I requested a copy of my pre-certified inspection...
citysearch.com - user review - 10/08/2007
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1.0 of 5 stars.
Terrible experience with them! They have the worse customer service ever!! Both sales manager and service manager are liars and bluffers! If you insist on going to this dealer. Go at your own risk.…
yelp.com - user review - 10/08/2007
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1.0 of 5 stars.
We went here to buy a Mini convertible. After waiting for half an hour for some bored sales rep to get off his websurfin' lazy ass, he sauntered over and after some chit-chat asked us if we really…
yelp.com - user review - 09/30/2007
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3.0 of 5 stars.
wow, lots of bad reviews here. i give them 3 stars based on my (uneventful) experience with them for 1 service (just a checkup on a 12k mi car)... although i didn't really get any personal attention…
yelp.com - user review - 09/29/2007
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3.0 of 5 stars.
When I make an appointment at 9AM, I don't expect to be kept waiting in the lounge until 9:45. The only explanation I got was that they were overbooked that morning - well if that's the case, maybe…
yelp.com - user review - 09/28/2007
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1.0 of 5 stars.
These guys just don't care when it comes to service. I have a customer service guy who never calls me back. Once I finally moved up the chain of command, something got done. Now, when I have a…
yelp.com - user review - 09/28/2007
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1.0 of 5 stars.
Take my advice. Go to BMW Concord. If you own a Mini Cooper especially and are looking to extend your three or four year maintenance agreement with Mini, you might be able to save hundreds of…
yelp.com - user review - 09/22/2007
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5.0 of 5 stars.
I bought a Mini Cooper from Mini of S.F. a little over 5 years ago right when they first came out. I am not going to review the sales staff, which was fine, but instead I'm going to review their Mini…
yelp.com - user review - 09/16/2007
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This was one of the worst customer service experiences of my lifetime. It took 2 hours to get in and drop the car off before I could get on the road. The service rep had no recollection of who I was or what I...
citysearch.com - user review - 08/30/2007
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1.0 of 5 stars.
just bought a bmw 325i wagon, wanted to change the microfilter and they quoted me $250...this is a $40 part (even seen them for less), and found out i can DIY in minutes...i've been there before to…
yelp.com - user review - 08/29/2007
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2.0 of 5 stars.
The Good- An easy to spell, easy to remember and easy to abbreviate name. The waiting area has free popcorn in the afternoon and donuts in the morning. Coffee and bottled water, too.
yelp.com - user review - 08/25/2007
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1.0 of 5 stars.
A visit to this place is proof enough that monopolies suck. I've owned two BMWs and will never buy one again if I have to go to these guys for service. The wait times
yelp.com - user review - 08/14/2007
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5.0 of 5 stars.
Great staff! I just came in for a test drive and the whole experience was alot better that what I would have expected. The gentleman who helped me took us through a great test drive route. On the…
yelp.com - user review - 08/13/2007
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1.0 of 5 stars.
OK... Seriously... why do I see so many cars driving around with this sticker? I guess we just can't be bothered to leave the city or shop around for a car these days. I know we're all busy.…
yelp.com - user review - 07/27/2007
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5.0 of 5 stars.
It sounds like I'm the exception here, but I had a great experience at Mini of San Francisco. The salesperson that helped me was very helpful and I didn't feel rushed or pressured. They do get busy,…
yelp.com - user review - 07/23/2007
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3.0 of 5 stars.
I'm sorry to hear about the other customer service complaints; a friend DID recently tell me a salesman was going to charge him $1500 over MSRP--uh, that's just wrong. But my experience: I went in to…
yelp.com - user review - 07/10/2007
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3.0 of 5 stars.
Kinda like saying which dealer is less bad. Sonnen is bad, SF BMW is pretty good. Take the 'M' there for it's yearly checkup. The sales dudes are friendly and seem eager to please. They don't have…
yelp.com - user review - 07/10/2007
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4.0 of 5 stars.
The free maintenance program for BMW is one of the best. They really do treat you well and kiss your ass. After all, you are paying for a luxury vehicles. Online scheduling that works
yelp.com - user review - 06/27/2007
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1.0 of 5 stars.
Here's a neat little story... I bought aftermarket taillights - no big deal. They're exactly the same as the taillights that come with, except the color or the plastic is clear, not yellow. Well, now I…
yelp.com - user review - 06/20/2007
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1.0 of 5 stars.
So I traded my old BMW for a newer one at a dealership in Oakland. Three months later BMW of SF gave out my personal information to the next new owner! Maybe the new owner will give SFBMW 5 stars, but…
yelp.com - user review - 06/19/2007
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1.0 of 5 stars.
Very poor service. The only reason I put up with them is because of the warranty servicing. Otherwise, don't spend your own money on those people.
yelp.com - user review - 06/17/2007
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5.0 of 5 stars.
BMW SERVICE: Chris Mezzapelli is fantastic....... Excellent communication, great customer service. Be sure to give him 5's.
yelp.com - user review - 06/10/2007
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1.0 of 5 stars.
Zero Star but Had to select one to post. This is the story...
yelp.com - user review - 06/02/2007
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2.0 of 5 stars.
I give BMW SF 2 stars because Yelp wouldn't let me give Weatherford zero stars (I had to give them one). And BMW SF is only slightly better than Weatherford. I hate hate hate snooty sale reps. This…
yelp.com - user review - 06/01/2007
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4.0 of 5 stars.
My new 328i got a flat 6 weeks into its life at 1,175 miles. I brought my car in and they tested the tire and replaced it at the fair market value for the tire (I checked the price on Bridgestone's…
yelp.com - user review - 05/26/2007
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1.0 of 5 stars.
Yes stay away from this dealership! ( 1 star because there's no way to give a NO-Star" I'm looking in the car, opening all the doors, checking out the features. . .and still no one approaches you. Hmm,…
yelp.com - user review - 05/26/2007
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2.0 of 5 stars.
OK for service if you must have it done in San Francisco but not the place to purchase. Of course you could consider a different brand of car altogether and avoid all the hype. My next car might be a…
yelp.com - user review - 05/18/2007
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1.0 of 5 stars.
Go to East Bay mini in Pleasanton. It's really worth the discount. The service center in San Francisco truly sucks. Jeff and Jenny work there and will blow you off and be as rude as possible as if…
yelp.com - user review - 05/15/2007
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1.0 of 5 stars.
I was interested in a BMW MINI, and well i decided to go in here with hubby to see what they got and maybe test drive one..... well, first of, we had no help, everyone seemed "busy" and i don't…
yelp.com - user review - 05/12/2007
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2.0 of 5 stars.
so i took my one year old mini cooper s in for its very first service here yesterday. a few things i should mention first. i test drove the mini here at this dealership, but ended up ordering/buying…
yelp.com - user review - 05/11/2007
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3.0 of 5 stars.
Scheduled Maintenance This was the first time at this dealership. I went to pick up the car from the dealership after it's scheduled maintenance. The dealership was clean. I walked in and they…
yelp.com - user review - 05/11/2007
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3.0 of 5 stars.
i bought my car at weatherford over in berkeley but i came to bmw of san francisco to check out my brakes... cedric was really nice about it..he assured me that nothing was wrong with my brakes…
yelp.com - user review - 04/27/2007
